Account Manager

Become a Preferred Contractor

We’re looking for a dedicated and personable account manager to maintain client accounts and serve as our main point of contact. The ideal candidate will have a passion for helping others and a drive for providing exceptional client service. As we expand, we are looking to add individuals with extensive technical expertise, who can work alongside a team and independently to help Rose & Crown continue its growth in a variety of different industries.

Who We are

Rose & Crown is a local Santa Barbara startup that excels in connecting businesses with clients through online marketing. We believe online marketing is a proven and unmatched tool that draws in old and new clients to grow businesses. We strive to cultivate clear communication, trust, and understanding with everyone we work with. It’s our vision to help companies that we believe in grow through personalized online marketing strategies that are community driven, further supporting the environments we want to live and work in. With this vision as our guiding beckon, we strive to redefine the way small business owners align to their clients and their community, leveraging online marketing in a way never believed possible.

Account Manager

Job Description

At Rose & Crown we strive to be client centric and place value on delivering services that go above and beyond their expectations. To help us continue to grow and refine our offerings, we’re in search of an experienced Account Manager to execute various responsibilities. As an account manager, building robust relationships with our clients will be your top priority. Applicants should be proficient with audits, spreadsheets, and other productivity software. If you are someone that finds value in fostering meaningful and long-lasting relationships that move business objectives forward, then this role will be an excellent opportunity for you.

Objectives

  • Serve as the main point of contact in all matters related to client concerns and needs.
  • Build and strengthen client relationships to achieve long-term partnerships. 
  • Maintain accurate client records, keeping track of any contract updates and renewals.
  • Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients.
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Responsibilities & Duties

  • Handle inquiries and requests from clients and address their needs.
  • Stay on top of accounts, making sure they receive services that are within their budget and meet their needs.
  • Meet regularly with other team members to discuss progress and find new ways to improve business.
  • Generate progress reports for clients and senior leaders within the organization.
  • Schedule client and business related meetings.

Qualifications & skills

  • Internship or professional experience in a sales or client service role. 
  • Understanding of project timeline charts (PTC’s). 
  • Experience with CRM related softwares.
  • General understanding of services offered when clients have specific questions. 
  • Ability to multitask and juggle several responsibilities simultaneously.
  • Strong written and verbal communication skills. 
  • Excellent organizational skills and attention to detail.

Software: 

  • Basecamp
  • Copper
  • Google Calendar 
  • Google Suite 

Competencies

  • Dedicated to meet the expectations and requirements of clients.
  • Uses time effectively and efficiently. 
  • Can be counted on to meet goals successfully.
  • Persevering attitude that is eager to problem solve.
  • Skilled at managing resources and possesses organizational prowess.
  • Comfortable learning on the fly. 
  • Action oriented with intuitive decision making skills. 
  • Creative with a knack for innovation. 
  • Can shift gears comfortably when dealing with ambiguity.
  • Works well with cross functional teams.

Compensation: Pay is hourly, budget ranges from $25-$35 / hour depending on experience and efficiency.

Request an Interview

Thank you for your interest in becoming a preferred contractor with us! We’re excited to meet you. Please fill out the form below and upload your resume and any documents you feel showcase your skills, and work experience. If it’s a good fit, we’ll be in touch to setup an interview.

A marketing team unlike the rest.

We are boutique marketing team based in Santa Barbara, CA offering all-inclusive, strategic marketing solutions with an emphasis on branding and design. Delivering results you’d expect from a large corporate agency with the playfulness and personal touch of a tight knit team.

81 lessons designed to train you how to do what we do.

Rose & Crown is a boutique marketing team based in Santa Barbara, CA offering all-inclusive, strategic marketing solutions with an emphasis on branding and design. Delivering results you’d expect from a large corporate agency with the playfulness and persona touch of a tight knit team.